Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the CocoMia Brew & Bloom website and mobile application (together, the "Platform"), and the ordering, delivery and driver services made available through them (together, the "Services"), operated by CocoMia Brew & Bloom, Shop 18 Sam Levy's Village, Borrowdale, Harare, Zimbabwe ("CocoMia", "we", "us", "our").

By creating an account, placing an order, or otherwise using the Platform, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, please do not use the Platform.

1. Eligibility & Accounts

You must be at least 16 years old to create a customer account. If you are under 18, you confirm that a parent or guardian is aware of and consents to your use of the Platform.

You are responsible for:

• providing accurate, current registration information and keeping it up to date;
• maintaining the confidentiality of your password and any device on which you stay signed in; and
• all activity that occurs under your account, whether or not authorised by you, except where caused by our negligence.

You may register with an email address and password, or via Google Sign-In. Notify us immediately at hello@cocomia.co.zw if you suspect unauthorised use of your account.

2. Placing Orders

Menu items, prices, images and availability are shown on the Platform for information and are subject to change without notice. Placing an order is an offer by you to purchase the selected items; a contract is only formed once we confirm and accept your order. We may decline or cancel an order (in whole or in part) — including after acceptance — where, for example, an item has become unavailable, we identify a pricing or listing error, we suspect fraud, or we are unable to verify or deliver the order. Where we cancel a paid order, we will refund the affected amount.

You are responsible for reviewing your order, delivery address and any special instructions (including allergen or dietary notes) before submitting it, as orders cannot always be amended once kitchen preparation has begun.

3. Prices & Payment

All prices are displayed in the currency shown on the Platform at the time of ordering and are inclusive of any applicable taxes unless stated otherwise. Delivery orders include a delivery fee calculated from the distance between our premises and the delivery address you provide.

You may pay by cash or by card, settled in person with our staff or delivery driver at the time of collection or delivery. We do not process or store payment card details through the Platform — card payments are taken on a physical card machine, not online.

4. Delivery

We deliver within the service area shown on the Platform using our own delivery drivers. Estimated delivery times are indicative only and are not guaranteed, as they can be affected by traffic, weather, order volume and other factors outside our control.

Please ensure someone is available to receive the order at the address provided and that the address and contact number are accurate and complete. If a delivery cannot be completed because no one is available, or because the information you provided was incomplete or incorrect, we may charge a re-delivery fee or treat the order as cancelled without a refund, at our discretion. Risk in the items passes to you once the order is handed over at the delivery address (or collected, for pickup orders).

5. Cancellations & Refunds

You may cancel an order free of charge only while it is still shown as "Pending" in the app or on the website. Once we have confirmed an order and the kitchen has begun preparing it, it can no longer be cancelled by you, as ingredients and labour have already been committed.

If an order arrives incomplete, incorrect, or not of satisfactory quality, please contact us within a reasonable time (ideally the same day) at hello@cocomia.co.zw or +263 789 333 618 with your order reference and details. We will investigate in good faith and, where appropriate, offer a replacement, credit or refund. This does not affect any statutory rights you may have as a consumer under applicable law.

6. Food Safety, Allergens & Dietary Information

Our food is freshly prepared in a kitchen that also handles common allergens, including gluten, dairy, eggs, nuts, soy and shellfish. While we take reasonable care and will do our best to accommodate dietary notes added at checkout, we cannot guarantee that any item is completely free of a particular allergen due to shared preparation areas and equipment.

If you have a food allergy, intolerance, or other dietary requirement, please tell us using the special instructions field when ordering and, for severe allergies, contact us directly before ordering so we can advise you. You order at your own discretion where allergen information is material to your decision.

7. Reviews & User Content

If you submit a rating or review after a completed order, you confirm it reflects your genuine experience and does not contain unlawful, defamatory, obscene, or misleading content. By submitting a review, you grant us a non-exclusive, royalty-free, worldwide licence to display, reproduce and use it (including on the Platform and in marketing) in connection with promoting our business. We may remove or decline to publish content that breaches these Terms.

8. Acceptable Use

You agree not to:

• use the Platform for any unlawful, fraudulent, or abusive purpose, including placing orders you do not intend to pay for;
• attempt to gain unauthorised access to the Platform, other accounts, or our systems;
• interfere with, disrupt, or place undue load on the Platform or its underlying infrastructure; or
• abuse, threaten, or behave inappropriately towards our staff or delivery drivers.

We may suspend or terminate accounts, and refuse to fulfil orders, where we reasonably believe these Terms have been breached.

9. Delivery Drivers

Deliveries are carried out by drivers engaged by CocoMia using a dedicated driver area of the Platform. Driver accounts are issued by us and are not available for public self-registration. Please treat our drivers with courtesy; drivers are instructed to treat customers with the same respect and to follow our delivery and cash-handling procedures.

10. Third-Party Services

The Platform uses Google Sign-In for optional account authentication, and Google's mapping and distance-calculation services to estimate delivery distance, fees, and driving directions. Your use of these integrations is also subject to Google's own terms and privacy policy. See our Privacy Policy for more detail on what is shared and why.

11. Intellectual Property

The Platform, including its design, text, graphics, logos and the CocoMia name and branding, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or use it for any commercial purpose without our prior written consent.

12. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, express or implied, regarding the Platform's availability, accuracy, or fitness for a particular purpose, and we are not liable for indirect, incidental, or consequential losses arising from your use of the Platform or the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services or legal requirements. We will update the "Last updated" date above when we do, and material changes will be highlighted on the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Zimbabwe, and any dispute arising from them or your use of the Platform will be subject to the exclusive jurisdiction of the courts of Zimbabwe.

15. Contact Us

Questions about these Terms can be sent to hello@cocomia.co.zw or +263 789 333 618, or in person at Shop 18 Sam Levy's Village, Borrowdale, Harare.